Refund Policy

Last updated: 28 September 2026

This policy explains how to cancel an order, return an item or get a refund from Wilding Tribe Supplements (shop.wildingtribe.com). Wilding Tribe Supplements is run by WILDING TRIBE SUPPLEMENT CO LIMITED ("we", "us" and "our"). This policy forms part of our Terms of Service. It doesn't affect your statutory rights.

At a Glance

Changed your mind? You can cancel within 14 days of delivery. Items must be unopened and still sealed.
Faulty, damaged or wrong item? Tell us as soon as possible and we'll put it right. We'll cover any return costs.
Pre-ordered? You can cancel at any time before we dispatch your order, for a full refund.
Refunds go back to your original payment method within 14 days. See "How and When We Refund You" below for when the 14 days start.

How to Start a Return

Email us at connect@wildingtribe.com with:

your order number;
the items you'd like to return;
whether you've changed your mind or there's a problem with your order. If there's a problem, please describe it and attach photos if you can.

We'll reply to confirm the next steps. Please contact us before sending anything back, so we can match your return to your order.

Changing Your Mind

You have a legal right to cancel your order within 14 days, without giving any reason. The 14 days start the day after you, or someone you've asked to receive it, get your order. If your order arrives in more than one delivery, the 14 days start the day after the last delivery arrives. You can also cancel before your order arrives.

Unopened Items Only

Our products are food supplements, and they are sealed for health protection and hygiene reasons. This means you can only return them for a change of mind if they are unopened and still sealed. The right to cancel doesn't apply to any pouch or sachet that has been opened or unsealed after delivery.

This doesn't affect your rights if an item is faulty, damaged or not as described.

How to Cancel

To cancel, you need to tell us clearly that you've decided to cancel. The easiest way is to email connect@wildingtribe.com with your order number, or to use our contact page. You can use the model cancellation form at the end of this policy, but you don't have to.

You'll meet the deadline as long as you send us your message before the 14 days are up.

Sending Items Back

Please send the items back without undue delay, and no later than 14 days after the day you tell us you're cancelling. We'll email you our returns address when we confirm your return.

If you've changed your mind, you'll need to pay the direct cost of sending items back. Please pack them securely. We recommend using a tracked service and keeping your proof of postage.

If your order has already been dispatched when you cancel, please send it back, unopened, once it arrives.

Your Refund When You Cancel

We'll refund the price you paid for the items and the standard delivery charge you paid. If you chose a faster or more expensive delivery option, we'll only refund the cost of our cheapest standard delivery option.

We may reduce your refund if the value of an item has gone down because it has been handled more than was necessary.

Faulty, Damaged or Incorrect Items

If something arrives faulty or damaged, or we've sent you the wrong item, we're sorry. Please let us know as soon as possible by emailing connect@wildingtribe.com with your order number and a short description of the problem. Photos of the item and its packaging help us sort things out quickly.

We'll cover the cost of returning any faulty, damaged or incorrect item. If we need the item back, we'll explain how to return it.

Depending on what you prefer and what your legal rights allow, we'll send you a replacement or give you a refund.

Your Legal Rights

Under the Consumer Rights Act 2015, the products we sell must be as described, of satisfactory quality and fit for purpose. If they're not:

Within 30 days of delivery: you can reject the item and get a full refund.
After 30 days, or if you prefer: you can ask for a repair or replacement. For our products, this will normally be a replacement.
If a replacement isn't possible or doesn't put things right: you can ask for a price reduction or a refund.

If a fault appears within six months of delivery, it's assumed to have been there when you received the item, unless we can show otherwise.

This doesn't cover damage caused after delivery, for example by accident or misuse.

If you're entitled to a refund, we'll refund the price of the item, the original delivery charge and any reasonable costs you've paid to return it to us.

Pre-Order Cancellations

You can cancel a pre-order at any time before we dispatch it. Just email connect@wildingtribe.com with your order number, and we'll give you a full refund, including any delivery charge.

If the expected dispatch date changes, we'll email you with the new date. You can then choose to wait or cancel for a full refund.

Once your pre-order has been dispatched, the usual right to cancel applies (see "Changing Your Mind" above).

Items That Can't Be Returned

Unless an item is faulty, damaged or not as described, we can't accept a return of:

any pouch or sachet that has been opened or unsealed after delivery;
items you didn't tell us you wanted to cancel within the 14-day cancellation period.

This doesn't affect your statutory rights.

How and When We Refund You

We'll refund you using the same payment method you used for your order. We won't charge you a fee for the refund.

If you cancel before your order is dispatched (including pre-orders): within 14 days of the day you tell us.
If you cancel after your order is dispatched: within 14 days of the day we receive the items back or, if earlier, the day you give us evidence that you've sent them back.
If an item is faulty, damaged or incorrect: within 14 days of the day we agree that you're entitled to a refund.

Once we've issued your refund, it may take a few extra working days to reach your account, depending on your bank or card provider.

Model Cancellation Form

If you'd like to, you can copy this form, fill it in and email it to us. You don't have to use it.

To: WILDING TRIBE SUPPLEMENT CO LIMITED, connect@wildingtribe.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [list the items]
Order number: [your order number]
Ordered on: [date] / Received on: [date]
Name(s): [your name]
Address: [your address]
Signature: [only if you're sending this form on paper]
Date: [today's date]