Shipping Policy

Last updated: 28 September 2026

This policy explains how we deliver orders from Wilding Tribe Supplements (shop.wildingtribe.com). Wilding Tribe Supplements is run by WILDING TRIBE SUPPLEMENT CO LIMITED ("we", "us" and "our"). This policy forms part of our Terms of Service.

Where We Deliver

We're based in the UK, and all orders are dispatched from the UK. We currently deliver to the addresses and countries available at checkout. If you can't select your country at checkout, we aren't able to deliver there yet.

Delivery Options and Costs

The delivery options available for your order, their costs and their estimated delivery times are all shown at checkout before you pay. The delivery charge for the option you choose is added to your order total.

Delivery Times

Delivery times shown at checkout are estimates. Occasionally deliveries take longer, for example at busy times or because of carrier delays.

Unless we agree a different date with you (for example, for a pre-order), we'll deliver your order without undue delay and within 30 days of confirming it. If we expect a delay, we'll let you know.

Pre-Orders

If you pre-order, the expected dispatch date is shown on the product page. We'll dispatch your order as soon as it's ready. If the expected dispatch date changes, we'll email you with the new date, and you can choose to wait or cancel for a full refund. See our Refund Policy for details.

Tracking Your Order

We'll email you when your order has been dispatched. If your delivery option includes tracking, the email will include your tracking details. If you have an account, you can also check the status of your order there.

Your Delivery Address

Please check your delivery address carefully at checkout. If you spot a mistake, email us as soon as possible at connect@wildingtribe.com. We'll do our best to update it, but we may not be able to change it once your order has been dispatched.

If a parcel can't be delivered and comes back to us, we'll get in touch to arrange what happens next.

If You're Not In

If no one is available to receive your parcel, the carrier will usually leave a note or send a message explaining how to rearrange delivery or collect it. Please follow their instructions.

Late, Missing or Damaged Deliveries

Your order is our responsibility until it's delivered to you, or to someone you've asked to receive it.

If your order hasn't arrived by the estimated delivery date, or it arrives damaged, please email connect@wildingtribe.com with your order number. For damaged items, photos of the item and its packaging are really helpful. We'll look into it and put things right with a replacement or a refund. Our Refund Policy explains your rights.

Orders Outside the UK

If we deliver your order to an address outside the UK, it may be subject to import duties, taxes (such as VAT or sales tax) and customs or handling fees when it arrives. Unless these are shown and collected at checkout, they aren't included in our prices or delivery charges, and you'll need to pay them to receive your order. They are set by the destination country, not by us.

Customs checks can also add time to delivery. Some countries have rules on importing food supplements, so please check your local rules before you order.